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Order Status My Account Shipping Pricing and Billing Product Information Additional Support
Order Status
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Has my order shipped?
To check if your order has shipped click on the "Your Account" link at the top right hand side of our site and log in to check your orders status.
All orders are typically shipped within 48 hours. Priority orders received before 12 noon EST will typically be processed the same day. Orders received after 12 noon EST will typically be processed the next business day. The speed of delivery will vary with the selected class of delivery. All shipping times are estimates. Digizap makes no guarantee to the accuracy of shipping times.
Please ensure you have provided us with a valid email address to contact you at. In the case of a problem with shipping your order, Digizap will email you with additional information. Due to email filtering software, be sure to check your "Junk E-mail" folder for any communication from Digizap.
How do I change Quantities or cancel an item in my order?
Click on the "Your Account" link at the top right hand side of our site to view orders you have placed. Be sure that all of the items in your order have NOT yet shipped already. Please note that once an order has shipped, we cannot change your order.
Contact Customer service immediately at sales@digi-zap.com or Call us at (678) 395-9766 and we will assist you with your order changes.
How do I cancel an order that has already been placed?
Click the "Your Account" link at the top right hand side of our site and log in to track your order. Be sure that all of the items in your order have NOT shipped already. Orders on in-stock merchandise may be cancelled anytime up to the time of shipment for a full refund.
Contact Customer service immediately at sales@digi-zap.com or Call us at (678) 395-9766 and we will assist you with your cancellation of your order.
We cannot cancel an order once it has been shipped. However, we can accept returns on new unused items up to 15 days from the date of purchase. Shipping charges will apply to all exchanges. Digizap is not responsible for any shipping charges for returned items unless we have sent you a wrong item or the item is faulty. Pre-opened toys (such as some mini-figures) and original artwork are NOT RETURNABLE.
Please refer to our return policy for detailed information and instructions.
How do I track my order?
Click the "Your Account" link at the top right hand side of our site and log in to track your order status and view your shipment tracking number. If you order displays your Shipment Tracking Numbers, Check with the shipper to track or confirm that your packages were delivered.
My order never arrived
Click the "Your Account" link at the top right hand side of our site and log in to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Shipment Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at sales@digi-zap.com or Call us at (678) 395-9766 for assistance.
An item is missing from my shipment.
Click the "Your Account" link at the top right hand side of our site and log in to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Shipment Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at sales@digi-zap.com or Call us at (678) 395-9766 for assistance.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service at sales@digi-zap.com or Call us at (678) 395-9766 within 72 hours of receiving the product.
| | My Account |
How do I create an account?
Click the "Register" link at the top right hand side of our site. Follow the prompts to complete your account information. Alternatively, when placing an order you will be given the option to create an account.
At Digizap we value your privacy. Your information is NEVER sold to any third party. Please view our Privacy Policy for more information.
Do I need to create an account to make a Purchase?
No.
Please note: Customers who chose to check out anonymously are not eligible for returns or exchanges without receipt.
How do I edit my account information?
Click the "Your Account" link at the top right hand side of our site. Log in to access your account. On the Account History page, by clicking on your name you can change your account information and password.
I am concerned about sales calls, do you really need my Phone Number?
Providing a contact phone number is recommended.
Your Phone number is important for us to contact you if there are difficulties with your order. In addition, some shipping methods require a phone number. We will not call you to solicit sales. If you have registered as a member we may periodically send you emails with news, product updates or specials and sales. If you have further questions regarding how we collect and use your personal information, please refer to our Privacy Policy.
I forgot my Password.
Click the "Lost Your Password?" link at the top right hand side of our site. Enter your name and the email address that you used when creating your account. You will be sent an email with your password.
I am having trouble logging into my account.
Please note: Passwords are case sensitive.
If you have forgotten your password, Click the "Lost Your Password?" link at the top right hand side of our site. Enter your name and the email address that you used when creating your account. You will be sent an email with your password.
We do not have access to your personal password, we do however have the ability to verify your account and reset your password in the event you are unable to access your account. If you still have problems logging into your account please contact us at info@digi-zap.com, or Call us at (678) 395-9766.
Do you allow returns?
We can accept returns on new unused items up to 15 days from the date of purchase. Shipping charges will apply to all exchanges. Digizap is not responsible for any shipping charges for returned items unless we have sent you a wrong item or the item is faulty. Pre-opened toys (such as some mini-figures) and original artwork are NOT RETURNABLE.
Please refer to our return policy for detailed information and instructions.
| | Shipping |
What are my Shipping options?
To view Shipping options place the item(s) you wish to purchase in the shopping cart by using the "Add to Cart" button. By clicking on the "View Cart" button on the top right hand side of our site you will be able to view the currently available shipping methods and costs.
For International shipping options, click here
Do you ship to Canada?
YES! Digizap ships to Canada as well as the continental U.S.
Shipping options & costs will be available when you check out. For Canadian orders we ship packages through United States Postal Service. We have chosen USPS for Canadian orders to reduce the costs and customs fees of other shipping methods.
If you have any questions regarding your order or Shipping to Canada please contact us at sales@digi-zap.com, or Call us at (678) 395-9766
Do you ship to my country?
Outside of the U.S. and Canada, Digizap will make all attempts to provide an affordable shipping method to process your order. Unfortunately our website may not be able to process shipping charges to your address.
In the case we are unable to determine automatically your shipping charges, you may still place your order to reserve the product. Your credit card will be charged for the item cost only at checkout, shipping charges will not appear on your invoice. We will contact you directly with final shipping charges, or the option to cancel your order. Please ensure you have provided us with a valid email address to contact you at. If you choose to accept shipping charges, these will appear as a separate transaction on your credit card statement, or additional payment for the shipping charges will be requested for customers using Paypal. If you choose to cancel your order a credit/refund will be issued to your account for the cost of the items processed.
For International shipping charges please contact us at sales@digi-zap.com or call us at (678) 395-9766
* International orders may be subject to additional Customs fees. Please check with your country's Customs policies before placing an order. Customers are fully responsible for all additional customs fees.
When will my order ship?
All orders are typically shipped within 48 hours. Priority orders received before 12 noon EST will typically be processed the same day. Orders received after 12 noon EST will typically be processed the next business day. The speed of delivery will vary with the selected class of delivery. All shipping times are estimates. Digizap makes no guarantee to the accuracy of shipping times.
To check if your order has shipped click on the "Your Account" link at the top right hand side of our site to check your orders status.
If your order has not shipped within 48 check your email for any communications from Digizap. Contact us at sales@digi-zap.com or call us at (678) 395-9766
What are my shipping charges?
To view Shipping costs place the item(s) you wish to purchase in the shopping cart by using the "Add to Cart" button. By clicking on the "View Cart" button on the top right hand side of our site you will be able to view the currently available shipping methods and costs.
Shipping costs are determined by the weight and size of the item(s) shipped and shipping destination. Each time you add or remove an item from the cart the shipping costs will update automatically.
For International shipping options, click here
| | Pricing and Billing |
Do I have to pay sales Tax?
Orders shipped within the State of Georgia are subject to Sales tax.
I have a a question on my charges.
Please contact customer service at sales@digi-zap.com or Call us at (678) 395-9766
I need a copy of my receipt/invoice.
If you have an account at Digizap, you can log in and view your prior transactions. To view the details of an invoice, credit, or subscription, click on the line item date. This page can be printed as a copy of your receipt. If you are unable to log in to your account please contact customer service at sales@digi-zap.com and we will send you a copy of your receipt.
Please note: While we keep detailed records of our transactions, If you chose to check out anonymously we may not have access to your particular transaction.
| | Product Information |
What is Blind Box Packaging?
Blind Box Packaging is similar to how baseball cards, and similar collectible items are packaged.
In the case of our toys, each is packaged in identical boxes. Often on the sides, or sometimes inside the packaging, will be a list of the possible figure inside. Certain figures are also wrapped in foil so people don't open the box and Peek inside. On some Blind Box packages the chances of getting a particular figure are listed. Some figures are harder to get than others. You may even find a "secret" figure, also known as a "chase" figure, usually shown as a Silhouette on the packaging. Some of the more rare figures are so limited that collectors will often pay high dollars for them. Each Blind Box item is like opening a little surprise gift, you won't know what's inside until you open it.
| | Additional Support |
For general questions, please email Customer Service at info@digi-zap.com
For questions about existing orders email Sales at sales@digi-zap.com, or Call us at (678) 395-9766
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